Return & Exchange

Edge Store offers hassle free returns & exchanges within 14 days of purchase. 

 

If you are not satisfied with your order , then please send us the product in un-used & sellable condition, with orginal packaging & tags intact and orginal proof of purchase (receipt) to the below address : -

 

Egde Store Warehouse 

Plot # 15, , West warf road,

Karachi - 74000

 

• Prior to sending your product , please contact our customer services team via email 

customercare@theedge.com.pk or watsapp +92-309-4443343 for confirmation and proceedure. 

 

• Items should be sent in courier boxes/cartons to ensure that orginal packaging remains intact. Products received in damaged boxes (Footwear) will not be accepted by our quality assurance team for refund.

 

• Postage incurred by returning the item (s) to us will not be refunded/adjusted.

 

• Products sold on sale/discount/promotions are non-exchangeble and non-refundeable.Only full price items are exchnageable and refundeable. 

 

Accessories, shoe laces , caps , bags ,bottle(s), cosmetics , personal use products & undergarments will not be exhanged / refunded.

 

• Our Products are free from any manufacturing or workmanship defect. However, in case of any quality issue, please contact our Customer Service team via email or watspp +92-309-4443343 within 48 hours of receiving product.  

 

• Product exchanges & refunds will be entertained on the current system price e.g. if a product is offered on promotion within 14 days of sale, the exchange / refund will be processed on the current discounted / promotional price or system price.

 

• Refunds will take 15 working days from the date of receiving the returned item at our warehouse. Cash amount will be transfered to your bank account only; Credit / Debit Card refunds will be transfered to the cardholder‘s account.  

 

 

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